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Technical Support Voice Lab (RDC) - Knowledgebase / Voice / Hosted Voice - Atlantech Online Care Helpdesk

Technical Support Voice Lab (RDC)

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RDC Voice Lab is located Cabinet 1-2


PDU has a NEMA 5-15 (highlighted in yellow in picture below) plug available for use with ONLY 208V power (i.e. laptop charger or ObiHai power supply)

(NEMA 5-15 = Standard U.S. Wall outlet)


Connectivity: 

209.183.243.24/30 is the DIA connection (.26 is the Netvanta)

Netvana has DHCP enabled on LAN ports




Power:

Cisco is PoE on the left bank, non PoE on the right bank

Port 25 on PoE is uplink, port 26 on PoE is monitor (monitor = easier to get diagnostic information from)


Each shelf has 2 pre-routed ethernet connections going back to PoE switch:
Shelf 1PoE
Shelf 2non-PoE (intended for Laptop and/or ObiHai)
Shelf 3PoE
Shelf 4PoE


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bottom-shelves.png?access_token=s73v9j-gvyrbatsge-05969d1618d2016f74fdab2ff9a772cd811f2476


Notes:

  • Space in bottom of cabinet is intended to be used for storage (spare phones/related equipment + cabling)
  • Attached the base configuration for the voice router in this article. Useful in case any edits are made to the Netvana configuration for testing scenarios.
  • All parts of this service are documented under the Atlantech customer account at CID 2418 within Rev.io


*Additional cabling/power can be added upon request with shift managers*

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