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HOWTO: Configure ObiHai in Netsapiens - Knowledgebase / Voice - Atlantech Online Care Helpdesk

HOWTO: Configure ObiHai in Netsapiens

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To configure an ObiHai:

Power on, factory reset (hold pin in hole under Obi, top left corner of the MAC label, wait for all red lights)1704820549038.jpeg?access_token=s7086l-emewnnwxhr-f8865e073702397656ff6a09e4934ee89b571586Connect the Obi (use LAN port) to your laptop


Typically, to access the GUI for the Obi, the IP is 192.168.10.1

To verify, open your command prompt once the Obi is connected to your laptop and run ipconfig

The IP for the Obi is listed under the Default Gateway section of the Ethernet adapter Ethernet(2), depending on your connection setup

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Open a web browser and input the default gateway IP referenced in the steps above

Should be prompted to login, the credentials are either: admin/admin or admin/VjK#7!

Make sure that the firmware is up to date, see the following KB article: (TBD)


On the left side of the page, select system management and then auto provisioning

Under the ITSP Provisioning section, there is a ConfigURL field, uncheck default on the right side and paste: http://Atlantech:Ops3lv!s@ndp1-rkv.uc.atlantech.net/cfg/${MAC}.xml

Submit and reboot after to make sure the provisioning server stuck

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Next, log in to Netsapiens and go to the user that you want the Obi to be registered to (make sure the number is assigned to said user/extension)

Go to the Phones section and hit the Add phone button


Phone suffix: o (whatever you want)

Model: Polycom Obi302

MAC Address: Whatever is listed on the back of the Obi

Line Number: 1 (if there are 2 numbers on 1 Obi, the 2nd number is line 2)

Overrides: VoiceService.1.VoiceProfile.1.Line.1.Codec.X_Settings.T38Enable="false"

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Once the Obi has been added to the User Phones section, make sure the DID assigned to the User has been enabled

Connect ObiHai to an internet connection and check Netsapiens to see if it is registered before the ObiHai is deployed

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